The key to successful IT partnerships

Being transparent isn’t just good in the ethical sense, it’s good for business too. A successful relationship with your IT partner is rooted in trust and transparency on both sides.


Transparent relationships that are nimble and encourage collaboration help to ensure clear expectations around delivery and outcomes from the start. In our current state of a “shared economy,” transparency and trust are ever more important. Tech Crunch writes that the shared economy “has brought a sense of community, engendered more collaboration and sparked new thinking and put a premium on trust.” If you’re not actively working on building trust in your IT partnership, Tech Crunch continues, “the future might be about to leave you behind, as trust is quickly becoming the global — and most valued — currency of modern time.”

There is no such thing as “over-communicating,” especially when it comes to your bottom line. If you’re working in fast growing and highly lucrative industries like food delivery services or autonomous vehicles, putting in the extra time, effort, and energy is worth it to ensure transparency as you innovate with your IT partner. Successful partnerships are all about the relationship, and that relationship goes both ways. It begins with an open line of communication. Have honest conversations and document your workflow.

Necessary steps

What’s the opposite of transparency? Secrecy, which erodes trust. The Harvard Business Review writes that “transparency is intertwined with trust, and that transparency is something that a company mostly controls … the greater the transparency, the greater the trust.” Communication produces trust between your company and your IT partner and ensures sensitive data and information are kept secure. It’s critical, for examples, to share process documents, access to real-time data, and OEM neutral options and pricing.

Read our other posts in this series on ideal IT partnerships here.